COACHING · PEOPLE & DEVELOPMENT · 4 MIN
Feedback should leave you with a next step
Good feedback is clear, specific, and useful on Monday morning—not just accurate in a spreadsheet.
NOTES ON PEOPLE, TRAINING & QUALITY
Notes on
the work.
Thoughts on mentoring, training, quality, and working well together. Practical when possible; pleasantly human either way.
No leadership clichés were harmed in the writing of this page.
A NOTE ON COACHING
Feedback should leave you with a next step.
The point isn't to point out what went wrong. It's to make the next attempt easier to get right. Good feedback is directional—it closes the gap between where someone is and where they're trying to get to.
BROWSE MORE NOTESTHE NOTEBOOK
On the job,
and around it.
A growing collection. Best enjoyed with a clear head and a reasonably short meeting ahead.
TEAM HABITS · WORKING WELL · 5 MIN
A checklist is a kindness (and other small truths)
A few thoughts on making good work easier to repeat, especially on the busy days when shortcuts are tempting.
QUALITY · TRAINING & QA · 6 MIN
Quality is a habit, not a gotcha
The best standards are understood before the review, and supported after it. Everything else is just auditing.
MENTORING · LANGUAGE & LEARNING · 5 MIN
Ask a better question; make more room for an answer
A note from my time as an English mentor on patience, practice, and letting people find their own words.
THANKS FOR READING
Keep it clear.
Keep it kind.